Shipping policy
Final Sale & Order Cancellations
All Sales Are Final: Please double-check your item selection, quantity, and delivery details before completing payment. Product pricing includes non-refundable payment processing fees.
No Cancellations: Payment gateways charge non-refundable processing fees immediately upon checkout, and inventory is allocated with suppliers right away. Consequently, confirmed orders and pre-order deposits cannot be cancelled, amended, or refunded.
Order Processing
In-Stock Items: Orders for items available in our local hub are processed and dispatched within 1 to 5 business days (excluding weekends and public holidays).
Pre-Order Items(Upcoming Releases): Pre-orders are strictly subject to manufacturer production schedules and official release dates. Once released by the manufacturer, items take approximately 1 to 2 months to arrive at our hub before final dispatch.
Back-Order Items(Supplier-Stock Pre-Orders): Items ordered on-demand from overseas supplier stock typically take 2 to 4 weeks to arrive. If a back-ordered item becomes unavailable at the supplier level, affected customers will be notified promptly and issued a full refund or store credit.
Shipping & Handling Fees
A standard shipping and handling fee applies to every transaction for all local and international deliveries. Please note that all shipping and handling charges are strictly non-refundable under any circumstances, including order cancellations, returns, or unclaimed shipments.
Delivery & Transit Disclaimer
Courier Services: Delivery times vary depending on the destination and courier schedule. Tracking information will be provided via email once your parcel has been dispatched.
Incorrect Addresses: We are not responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete addresses supplied at checkout.
Transit Damage & Packaging: Products may arrive in thin original manufacturer packaging. Products packaging can sometimes bear dents or creases directly from our suppliers. While we take extreme care to pack your parcel, we cannot guarantee a perfect box delivered from our suppliers to us.
Packaging dents, creases, or outer box damage incurred during courier transit do not constitute a product defect or damage. We pack all items securely, but we cannot guarantee mint box condition upon arrival. If you can accept this, you are most welcome to place your order!