Shipping policy

 

Order Processing

In-Stock Items: Orders for items available in our local hub are processed and dispatched within 1 to 5 business days (excluding weekends and public holidays).

Pre-Order Items(Upcoming Releases): Pre-orders are strictly subject to manufacturer production schedules and official release dates. Once released by the manufacturer, items take approximately 1 to 2 months to arrive at our hub before final dispatch.

Back-Order Items(Supplier-Stock Pre-Orders): Items ordered on-demand from overseas supplier stock typically take 2 to 4 weeks to arrive. If a back-ordered item becomes unavailable at the supplier level, affected customers will be notified promptly and issued a full refund or store credit.

 

Shipping & Handling Fees
A standard shipping and handling fee applies to every transaction for all local and international deliveries. Please note that all shipping and handling charges are strictly non-refundable under any circumstances, including order cancellations, returns, or unclaimed shipments.

 

Delivery & Transit Disclaimer

Courier Services: Delivery times vary depending on the destination and courier schedule. Tracking information will be provided via email once your parcel has been dispatched.

Transit Damage & Packaging: Box dents or creases incurred during courier transportation do not constitute product damage. Please refer to our Return & Refund Policy for exception details regarding unboxing requirements.

Incorrect Addresses: We are not responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete addresses supplied at checkout.