Refund policy
All sales are final. Due to the collectible, limited-production, and pre-order nature of our products, we strictly do not accept returns, exchanges, or order cancellations, nor do we issue cash refunds once an order has been placed and confirmed.
Final Sale & Order Cancellations
All Sales Are Final: Please double-check your item selection, quantity, and delivery details before completing your payment.
No Cancellations: Orders and pre-order deposits cannot be cancelled or amended once confirmed.
Non-Refundable Delivery Fees
Standard shipping and handling fees are applied to all local and international orders at checkout. By completing your purchase, you acknowledge and agree that shipping and handling fees are strictly non-refundable.
Condition of Packaging & Collectibles
Box Condition Disclaimer: Products may arrive in thin original manufacturer packaging. Products packaging can sometimes bear dents or creases directly from our suppliers. While we take extreme care to pack your parcel with maximum protection, we cannot guarantee a perfect box delivered from our suppliers to us.
Packaging dents, creases, or outer box damage incurred during courier transit do not constitute a product defect. We pack all items securely, but we cannot guarantee mint box condition upon arrival. If you can accept this, you are most welcome to place your order!
Manufacturer Variations: Minor paint variations, tiny surface blemishes, or subtle manufacturing differences are common in mass-produced collectible figures and are not considered defects eligible for replacement or refund.
Incorrect or Damaged Items (Exceptions)
We only offer assistance under extreme, exceptional circumstances:
You received an incorrect item (different from what you ordered).
The item inside has severe structural damage or missing parts directly caused prior to shipping.
Requirements for Claiming an Exception:
1. You must contact our customer support within 24 hours of parcel delivery.
2. You must provide a clear, unedited unboxing video showing the unopened outer parcel package, the shipping label, and the initial unboxing of the damaged/incorrect item.
3. Requests submitted after 24 hours or without a continuous unboxing video will be automatically declined.
If an exception is approved, replacement parts or a replacement item will be provided based on supplier stock availability. If stock is unavailable, a store credit or refund will be evaluated at our sole discretion.