What does "Pre-Order" mean on your site?
Items marked as "Pre-Order" fall into two categories:
Supplier-Stock Items: Items already released and available with our suppliers.
Unreleased Upcoming Products: Items currently in production. Estimated release schedules are listed on product pages and are subject to manufacturer batch releases.
How will my order ship?
Shipping methods and timelines depend on the type of pre-order item you purchase:
Supplier-Stock Items (Already Released):
These items are dispatched directly based on stock availability:
1. Direct Express (China Hub): Dispatched directly from our China Distribution Hub straight to your doorstep (7–15 business days).
2. Malaysia Hub: Once stocks arrived we will dispatched from our local hub straight to your doorstep (10–20 business days).
Unreleased Upcoming Products (In Production):
These items are subject to official manufacturer release schedules. Once the production batch is officially released overseas, your order will be dispatched straight to you via Direct Express or imported in bulk to our local hub for processing (1–2 months total arrival window).
How do Pre-Order Deposits work?
For select upcoming releases, you can secure your item by paying a non-refundable deposit. Paying the deposit guarantees your allocation with our supplier.
When do I pay the remaining balance?
Once your items releases, you will receive a balance notification email. You will have strictly 3 calendar days from the time of notification to settle the balance.
Upon payment confirmation, your order is queued for allocation and dispatched as supplier batch shipments are released (via Direct Express or Local Hub Arrival).
Are deposits refundable?
No. All deposits are strictly non-refundable and non-transferable. Deposits are immediately paid to suppliers to lock in your allocation. If you choose not to complete your balance payment, the deposit will be forfeited.
What happens if I miss the 3-day payment deadline?
Due to limited storage space and strict allocation timelines, balance payments must be completed within the 3-day window. If unpaid after 3-day (and no prior arrangement was made with customer service), your pre-order will be cancelled, the deposit will be forfeited, and the stock will be released to other buyers.
Can I cancel a Pre-Order?
No, pre-orders cannot be cancelled or refunded once confirmed. All pre-orders are immediately submitted to our suppliers to lock in your allocation, making orders final. Please ensure you are fully committed to your purchase before placing a pre-order.
Can I combine In-Stock and Pre-Order items in one order?
If your order includes both ready stock and pre-order items, your shipment will be held until all items arrive at our hub. If you prefer to receive ready stock items earlier, we recommend placing separate orders.